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FAQ
So, Where Do You Guys Get These Wines?
We swim through swamps with bugs, mud and cow dung up to our knees to find hidden caves where great wines are resting. Okay, so we don't, but we do spend time in caves tasting wines from friends and folks that we have come to know over the years as well as with great partners that distribute some of the best wines on the planet. All wines are in great working order and ready to please and are only chosen if we can be proud to offer them to you on our site.
The Prices...Oh, The Prices...How Are They So Low?
While there is no getting around the fact that wine can be expensive, there are some ways around them being too expensive to enjoy and try. There are more than a few (thousand) wines sold in the U.S. and they all don't get the love and attention they deserve - it can just be too tough to stand out in a crowd (think High School). We take those wines and give them the fifteen minutes of fame they deserve and we get rewarded for doing so with some great pricing. The good news is that the more folks you turn onto CellarThief, the better the prices we can offer - so, please, act like an annoying gossip spreader and tell your world about us.
I'm Thirsty...How Long Will It Take To Get My Wine?
Aside from having your wine flown by a special operative helicopter to get you for tonight's dinner, we make every attempt to get it there as fast as possible. We ship all packages ground shipping unless you ask us to do otherwise. This takes anywhere from a couple of days to a week to make it there. Add in the time to get your wine cozy for the trip and it usually takes anywhere from 2-10 days to get to you.
Why Do You Guys Donate Water?
Frankly, there are a lot of folks in the world that are thirsty and deserve the chance to have clean water to keep themselves and their loved on healthy.
Can I Donate More Water?
Absolutely! You can do so in two ways: 1) Buy more wine through CellarThief (now that's convenient) - you get some delicious wines to sip; somebody else clear across the world gets delicious water to keep themselves healthy; 2) Drop us a line and we will give you the names of our incredible partners - people who spend their entire lives working towards a world where all people have clean water.
Why Do You Give More Water When You Sell Out of Wines?
We work closely with the wineries and suppliers of the wines we feature on CellarThief. They are excited to feature their wines on our site and we are excited about selling their wines while also making a bit of a difference. So, we came up with a nifty little way to work with us to give a little more water if we sell through their wines. We guess you could say that it's the most sure-fire way to ensure that everybody wins.
Can I Send Wine as a Gift
Yes, and you should! Wine makes for a great gift because folks love it when they get the gift and love it even more when they just polished the gift off on a random Tuesday night after a terrible day "working for the man". Just think of all the joy you can bring. But, do make sure the person you are buying for is over 21 and will be there to sign for it when it arrives.
What If I'm Not Around When My Wine Arrives?
Great question. Aside from offering "what's really more important than sitting around waiting for your shipment from CellarThief", we will say that it's best to ship to a business address. We have found that this is the most sure-fire way to get your wine when the FedEx truck pulls up. Remember, there must be somebody over 21 to sign for your delivery. This may take sneaking a bottle or two to your receptionist for keeping it quiet that you are getting a box of wine delivered every day, but there could be worse people to give some great wines to.
What If the Wine is Plunk?
If you open the wine and it tastes like Plunk it may just be plunk or it may need some time to "open up". So, give it a few minutes in the glass and try it again - it may have shed it's shyness by then. If, though, the wine isn't shy it's shot (smells like moldy cardboard or your high school gym socks), let us know and we'll get you a fresh, shiny new one.
I Don't Know Squat About Wine, Can I Trust That You Are Going To Sell Me Something Good?
Yep, that's what we are here for. Don't be shy - ask us questions, read our blog, watch our videos and give a couple wines a try.
How Do I Buy the Best Wine?
Whoa, now that's a loaded question. So, instead of giving you a loaded answer, we'll leave it at this...buy some wine - if you like it, buy some more wine like it. We give you the ratings from folks that sit around and drink wine all day, but you may hate what they love and love what they hate so it's all about swirling and sipping and there are worse ways to spend a Friday night.
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Wine Into Water!
Making A Difference
Every week, 42,000 people die because they lack access to clean water. 90% of those people are kids under 5 years old. We are proud to offer great wines at stellar prices. But, we also are excited to be able to make a difference through our efforts. Therefore, we have partnered with some wonderful people who are dedicating their lives to providing access to clean water for people worldwide. For every bottle of wine you purchase, we donate water - it's as simple as that. Further, we work closely with our wineries and suppliers to be able to donate additional water if we sell out of the wines we feature. We call this additional water "the bounty". So, please tell your friends about CellarThief so we can keep offering great wines at stellar prices and make a big impact in the process. Thank you and Cheers!


